16 x 12 FT/14 x 12 FT Outdoor Pergola with Retractable Shade Canopy, Aluminum Frame, Roller Shade Curtain

Aoodor has established multiple warehouses throughout the United States to enhance the overall online shopping experience for its customers. Before shipping, aoodorshop.com must process your order. Therefore, the total delivery time is different from the shipping time.

Shipping Time

• Total Delivery Time = Handling Time + Shipping Time
• Handling Time: 1-2 Business Days
• Shipping Time: 5-6 Business Days

Note - Shipping and Delivery Estimates：

• If your order contains multiple boxes, they will be shipped separately. If you have ordered multiple items with different shipping dates, you may receive separate shipments. Delivery will typically take 6 to 8 days, depending on your destination and the shipping carrier.
• We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
• In the event of force majeure, order processing will be delayed, but we guarantee to process your order quickly, weather permitting.

Shipping Locations and Methods

• Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.
• We do not deliver to FPO, APO, and PO Box addresses.
• Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

Methods：All orders will be shipped via UPS/USPS/Fedex. If the item exceeds the shipping standards, your order may be shipped by truck.

Orders Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.

For exact locations of your shipment, please track your items on the carrier's official website.You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order.

Please make sure the email address is correct on your order to receive the order confirmation and shipping confirmation emails.

Important Notice

• We are not responsible for any return shipping costs if the product does not meet your expectations or if a wrong order was placed after the order has been shipped.
• We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at support@aoodorshop.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.

Transportation FAQs

Our transportation is very safe. We promise to send you the products as soon as possible.

If some products are broken or damaged during transportation, please contact the customer service in time to return or refund. If the product is transported too slowly, please wait patiently, because customs clearance takes some time. We promise to transport the products you purchased to you in the fastest and safest way.

Aoodor sincerely recommends that you read the following questions to understand the basic knowledge of Aoodor.

Q: Why should I choose Aoodor?
A: Aoodor is a professional and experienced online seller of outdoor and horticultural products. You can always expect Aoodor to provide value for money goods, free and fast transportation service, high-quality warranty and excellent customer service.

Q: Can Aoodor provide fast transportation, such as overnight and next day delivery?
A: I'm sorry, we don't accept urgent orders at present. Because we need time to prepare for transportation, we have signed a transportation service agreement with the carrier, which is difficult to change.

Q: Besides delivery, how long do I need?
A: It usually takes 5-7 working days. We will share the tracking number for your order within one working day. You can track the package yourself. If you have any questions, you can contact us.

Q: Can I change the shipping address and billing address after registration?
A: You can manage your shipping address and billing address by logging in to your account.

If you have any questions, please contact us as soon as possible.

Warranty

WHAT IS COVERED - FOR ALL PRODUCTS 

All products are warranted against defects in materials for a period of 180 days from the date of purchase, contingent upon the product being utilized under normal residential conditions. This limited warranty applies solely to parts; costs associated with labor are expressly excluded from coverage. The warranty is non-transferable. Furthermore, shipping charges for replacement parts are covered within the 180 days following the date of purchase.

WHAT IS NOT COVERED - FOR ALL PRODUCTS 

Damage resulting from vandalism, animal activity, misuse, or abuse of the product falls outside the scope of this warranty. Similarly, damages attributable to extreme weather events, including but not limited to thunderstorms, hailstorms, windstorms, or snowstorms, are not covered under this warranty. The warranty does not extend to issues of rust, water infiltration, or any discoloration of the structure and/or fabric.

Should there be non-compliance with any instructions outlined in this document, the warranty shall be considered null and void. Furthermore, any alterations made to the structure of the product will result in the immediate invalidation of the warranty.

Return

1.Accepted Return

• 30 Day Unconditional Refund Guarantee for Unopened & Unused Items
• If you are not satisfied with your purchase, or for whatever reason, You no longer want this product within 30 days after receiving it, you may contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer's responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
• Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.
• If the boxes has been opened, the buyer needs to send a picture and confirm with the seller. Only when the confirmation does not affect the normal use can the return be supported, and the buyer needs to afford a certain amount of goods loss charge.
• Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

2.Not support the return

(1) Return is not accepted

when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc.

(2) Arrived damage

If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the order number and the photos or a video of the defective or damaged item in 7 days. In this case, after our checking, we can give a full refund.

(3) Missing part

If your product parts damaged or missing, we can send the new parts to you or partially refund you. If the part affects product function or use, you can't repair it by yourself or the local technique person, and we will send a new item with you or a full refund.

(4) Doesn't work or defective

When you received the product that doesn't work, you can ask our customer service for help, we'll give you the related technical reply; if it doesn't work still, you can ask for an refund. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.

(5) Incorrect Package Sent

If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs in 7 days: Photos or a video of the incorrect item. We will send the new item to you.

3.Return Confirmation and Refund

• Contact us support@aoodorshop.com to get a return shipping label. submit order , a clear picture or video, and shipping packaging to confirm your return is accepted.
• When returning your package, please make sure the item is in good condition with all accessories inside. Affix the return shipping label that we provided to the package, ship it to the address our customer service sent you.
• PayPal refunds may take up to 24 hours to process and appear in your account.

Note: The price of the products on our website will fluctuate with the cost, and we will not refund any difference caused by this.