Aoodor has established multiple warehouses throughout the United States to enhance the overall online shopping experience for its customers. Before shipping, aoodorshop.com must process your order. Therefore, the total delivery time is different from the shipping time.

Shipping Time

• Total Delivery Time = Handling Time + Shipping Time
• Handling Time: 1-2 Business Days
• Shipping Time: 5-6 Business Days

Note - Shipping and Delivery Estimates：

• If your order contains multiple boxes, they will be shipped separately. If you have ordered multiple items with different shipping dates, you may receive separate shipments. Delivery will typically take 6 to 8 days, depending on your destination and the shipping carrier.
• We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
• In the event of force majeure, order processing will be delayed, but we guarantee to process your order quickly, weather permitting.

 

Shipping Locations and Methods

• Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.
• We do not deliver to FPO, APO, and PO Box addresses.
• Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

Methods：All orders will be shipped via UPS/USPS/Fedex. If the item exceeds the shipping standards, your order may be shipped by truck.

 

Orders Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.

For exact locations of your shipment, please track your items on the carrier's official website.You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order.

Please make sure the email address is correct on your order to receive the order confirmation and shipping confirmation emails.

 

Important Notice

• We are not responsible for any return shipping costs if the product does not meet your expectations or if a wrong order was placed after the order has been shipped.
• We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at support@aoodorshop.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.

Transportation FAQs

Our transportation is very safe. We promise to send you the products as soon as possible.

If some products are broken or damaged during transportation, please contact the customer service in time to return or refund. If the product is transported too slowly, please wait patiently, because customs clearance takes some time. We promise to transport the products you purchased to you in the fastest and safest way.

Aoodor sincerely recommends that you read the following questions to understand the basic knowledge of Aoodor.

Q: Why should I choose Aoodor?
A: Aoodor is a professional and experienced online seller of outdoor and horticultural products. You can always expect Aoodor to provide value for money goods, free and fast transportation service, high-quality warranty and excellent customer service.

Q: Can Aoodor provide fast transportation, such as overnight and next day delivery?
A: I'm sorry, we don't accept urgent orders at present. Because we need time to prepare for transportation, we have signed a transportation service agreement with the carrier, which is difficult to change.

Q: Besides delivery, how long do I need?
A: It usually takes 5-7 working days. We will share the tracking number for your order within one working day. You can track the package yourself. If you have any questions, you can contact us.

Q: Can I change the shipping address and billing address after registration?
A: You can manage your shipping address and billing address by logging in to your account.

If you have any questions, please contact us as soon as possible.